Privacy Policy

Loddon & Saltbush respects your privacy. This policy explains how we collect, use, disclose, retain and safeguard personal information when you visit our store, place an order or contact us.

1. Organisation Responsible

Loddon & Saltbush is responsible for personal information under its control.

93 Shadforth Street
Kerang VIC 3579
Australia
Email: privacy@loddonandsaltbush.com.au
Phone: +61 3 5550 3579

2. Applicable Privacy Requirements

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy, direct-marketing and data-protection requirements.

Some small businesses may be exempt from parts of the Privacy Act. Where an exemption applies, we nevertheless aim to handle personal information transparently and responsibly.

3. Accountability

We designate responsibility for privacy compliance and use reasonable policies, contractual controls and safeguards appropriate to our activities.

4. Information We Collect

• your name, billing address, delivery address, email address and telephone number;
• order details, product selections, returns and customer-service history;
• account information and communication preferences;
• payment-related information handled by payment providers;
• device, browser, IP address, cookie and online activity information;
• reviews, messages, survey responses and promotion entries;
• fraud-prevention and transaction-verification information; and
• other information you voluntarily provide.

5. Payment Information

Payments may be processed by Shopify or another authorised provider. We do not ordinarily receive or retain complete payment-card numbers. Payment providers process information under their own terms and privacy policies.

6. Automatic Collection

When you use the store, we and our providers may automatically collect device identifiers, browser information, IP addresses, referring pages, interactions, approximate location information and cookie data.

7. Purposes of Collection and Use

We may use personal information to:

• process payments, orders, deliveries, returns and refunds;
• provide customer support;
• maintain accounts and preferences;
• prevent fraud, misuse, security incidents and unlawful activity;
• operate, troubleshoot and improve the store;
• personalise content and measure advertising performance;
• send transactional and permitted marketing communications;
• comply with taxation, accounting and legal obligations; and
• establish, exercise or defend legal claims.

8. Consent

Where consent is required, we seek consent appropriate to the sensitivity of the information and the proposed use or disclosure.

9. Withdrawal of Consent

You may withdraw consent where processing depends on consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal may prevent us from providing a requested service.

10. Limiting Collection

We aim to collect only the personal information reasonably required for identified and lawful purposes.

11. Disclosure to Service Providers

We may disclose relevant information to:

• Shopify and ecommerce infrastructure providers;
• payment processors and financial institutions;
• warehouses, Australia Post and courier providers;
• hosting, analytics, advertising, security and support providers;
• accountants, insurers, auditors and legal advisers;
• government authorities, regulators or courts where permitted or required; and
• a genuine purchaser or successor involved in a business transaction.

12. Overseas Processing

Some providers may store or process personal information outside Australia. The countries involved may vary according to the services and infrastructure used.

Where required, we take reasonable steps concerning overseas disclosures, but overseas recipients may be subject to different privacy laws.

13. Cookies and Similar Technologies

Our store may use cookies, pixels, local storage and similar technologies for essential operation, security, preferences, analytics and advertising. You may manage cookies through available store controls and your browser.

14. Marketing Communications

Electronic marketing will be managed in accordance with the Spam Act 2003 (Cth) and other applicable requirements. You may unsubscribe using the facility in a marketing message or by contacting us.

Necessary communications concerning an order, security matter or account may continue after a marketing unsubscribe.

15. Retention

Personal information is retained only while reasonably needed for orders, support, fraud prevention, taxation, accounting, disputes and legal compliance. It is then deleted, de-identified or securely isolated where reasonably practicable.

16. Security Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the nature and sensitivity of the information. No internet transmission or storage system can be guaranteed completely secure.

17. Data Breaches

We assess suspected data breaches and comply with applicable requirements of the Notifiable Data Breaches scheme, including notification obligations where an eligible data breach has occurred.

18. Accuracy

We take reasonable steps to ensure that personal information used or disclosed by us is accurate, complete, relevant and current.

19. Access and Correction

You may request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information. We may verify your identity before responding.

Exceptions permitted by law may apply. If we refuse a request, we will provide reasons where required.

20. Privacy Complaints

Send privacy complaints to privacy@loddonandsaltbush.com.au. We aim to acknowledge complaints within 5 business days and respond within a reasonable period.

If an applicable complaint remains unresolved, you may be entitled to contact the Office of the Australian Information Commissioner.

21. Children’s Privacy

Our store is not directed to children under 16. We do not knowingly seek personal information directly from children without appropriate authorisation.

22. Legal Requests

We may preserve, use or disclose information where reasonably necessary to comply with a valid legal process, regulatory requirement or lawful government request, or to protect legal rights and safety.

23. Changes

We may update this policy to reflect legal, operational or technological changes. The revised policy will be posted through the store.

24. Contact

Loddon & Saltbush
93 Shadforth Street
Kerang VIC 3579
Australia
Email: privacy@loddonandsaltbush.com.au
Phone: +61 3 5550 3579